Exxon
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Exxon Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Exxon has 1.9 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Earning rewards to use, Good gas prices and rewards card, Ms regina.
Cons: Terrible customer service, Aggressive towards customers, Did not get my new card.Recent recommendations regarding this business are as follows: "Fix it", "No phone, better customer service, and no arguing", "Stay clear of this particular station.", "Don't talk to this person and something should be done to him", "Don’t go to that store!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Exxon has 1.9 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Earning rewards to use, Good gas prices and rewards card, Ms regina.
Cons: Terrible customer service, Aggressive towards customers, Did not get my new card.Recent recommendations regarding this business are as follows: "Fix it", "No phone, better customer service, and no arguing", "Stay clear of this particular station.", "Don't talk to this person and something should be done to him", "Don’t go to that store!".
Most users ask Exxon for the refund as a solution to their issues.
Review authors value the most Billing Practices. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Exxon Reviews
"We’d had this credit card since 1957 and have had good service all these years."
The representative was courteous and very helpful today in getting a replacement card ordered. Handled in a timely manner.
"Can't use my rewards"
It won't me use my points no matter what I do. I have 55$ on rewards and it won't let me use it whether I use my phone number or swipe my card I need this...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Talty, Texas
Can't use my rewards
- Earning rewards to use
- Not being able to use your reward points
Preferred solution: To get this matter fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Syracuse, New York
Peter Harrison
User's recommendation: Don't talk to this person and something should be done to him
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Complaint
Company fixed the issue and I have been provided with apology. It was settled with the gas station and not Exxon
So I moved to another part. Same darn problem. This place is always a big O line with all the people. They never have two people running the register.
They know how bad it gets yet they will not open the second register. They will not hire another person, knowing how bad it is there. I left and got some gas somewhere else. Theres another gas station opening up across the street and I think Im probably going to just start going over there.
This is just been a great big hassle ever since I moved to Saraland. This is the worst customer service store that there is and all of Saraland. I dont know why yall dont have a second store somewhere in this area. There are a lot of convenient stores that you could use instead of this one because it is just horrible customer service.
I dont think that it is worth the incentive with the Exxon rewards card. Not sure that the money went back onto my debit card.
Call the automated banking line and I had $15 deposited into my account but it is supposed to be $35. Will check on that tomorrow.
- Good gas prices and rewards card
- Horrible customer service at this only store in saraland
Preferred solution: Full refund
User's recommendation: Don’t go to that store!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Bad customer service
User's recommendation: No phone, better customer service, and no arguing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
O can't use my rewards.
User's recommendation: Fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Haverhill, Massachusetts
Rude service station attendant.
Tried using my Exxon Mobile credit card at one of your stations and my card was rejected. Strange since we are long time customers in good standing.
When I explained to the attendant his comment was good for you. I left the station without purchasing fuel and proceeded to a much more friendly environment at a Shell establishment. Never been treated like this at any other station no matter the brand. Will not return to this station.
Maybe not return to any Exxon Mobile station. Called customer service and they advised that they reported my complaint.
Funny your representative never asked for any detail including g the location of the station. How can they have reported it?
User's recommendation: Stay clear of this particular station.
What did you expect the attendant to do? The bank that operates your Exxon credit card is who you call.
The $12/hour worker doesn’t care AND can’t do anything about it.
And of course the Shell attendant was friendly because whatever card you paid with went through. Just a thought, I guarantee the Shell attendant wouldn’t have cared either if your card rejected.
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Verified Reviewer |
Syracuse, New York
Peter Harrison
Fort Worth, Texas
We’d had this credit card since 1957 and have had good service all these years.
Mount Vernon, New York
Tired of hearing Leaf blowing at 8am!!!!!!
Charlotte, North Carolina
Complaint
Preferred solution: Spoken too from higher ups because this is unexpectable or possible termination
User's recommendation: Never shop here very unprofessional
Jacksonville, Florida
Rude manager and bad customer service
Preferred solution: Compensation
User's recommendation: Don't go to no circle k's
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Saint Joe, Florida
Change back issues.
Hello, my name is Drake Campbell. I live in Port St Joe Florida.
And the last couple of times I have stopped at the Exxon on Port St Joe Beach as well as downtown Port St Joe I've been given the wrong change back and then argued with by the ladies working behind this counter. Today I gave a $50 bill for a payment for a total of $40.64 for my gas and a few items and I only received $5.36 back.
I am missing four dollars and a week and a half ago I made the same purchase only $10 was withheld. Please help me remedy this situation as well as it no longer be an issue I have pictures of the receipts as well as them having type to the correct amount that I gave them in the correct amount of change I was supposed to get back.
- Aggressive towards customers
- Stealing money
- Negative reactions when shortfalls orproblems arise or pointed out
Preferred solution: Full refund
User's recommendation: Doublecheck money back and receipt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
I was assaulted an attendance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Lottery tickets issue
User's recommendation: He should swipe the card to see it real or fake. He didn't and said I not old enough to get it.
Philadelphia, Pennsylvania
Over charged my card
User's recommendation: Stay away , hold your money with out u knowing
Cannot get hold of cust rep to pay my bill. Online and telephone numbers for
Preferred solution: Contact with a live cust service rep
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What is gonna be done about this